6e38a68234
* Add issue templates * Update templates based on feedback * Update feature request issue template * update templates based on suggestions
78 lines
2.5 KiB
Markdown
78 lines
2.5 KiB
Markdown
name: Technical Support Request
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description: File a technical support request
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title: "[Tech Support]: "
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labels: ["technical support"]
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assignees:
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- straithe
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body:
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- type: markdown
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attributes:
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value: |
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Thank you for taking the time to fill out this technical support request form! Please note that technical support requests can expect a response time of two weeks.
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- type: dropdown
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id: troubleshooting documentation
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attributes:
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label: Have you read the HackRF [troubleshooting documentation](https://hackrf.readthedocs.io/en/latest/troubleshooting.html)?
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options:
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- yes
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- no
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validations:
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required: true
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- type: textarea
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id: expected outcome
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attributes:
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label: What outcome were you hoping for?
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placeholder: Please be detailed in what you expected to happen
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validations:
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required: true
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- type: textarea
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id: actual outcome
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attributes:
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label: What outcome actually happened?
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placeholder: Please be detailed in what did happen
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validations:
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required: true
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- type: checkboxes
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id: operating systems
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attributes:
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label: What operating systems are you seeing the problem on?
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multiple: true
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options:
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- Linux
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- Windows
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- MacOS
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- other
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validations:
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required: true
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- type: textarea
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id: hackrf_info output
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attributes:
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label: What is the output of ```hackrf_info```?
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description: Please put the output of the command in the box below or indicate N/A.
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placeholder: ```hackrf_info version: unknown
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libhackrf version: unknown (0.5)
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Found HackRF
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Index: 0
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Serial number: 0000000000000000325866e6211d5123
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Board ID Number: 2 (HackRF One)
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Firmware Version: git-9a1c0e4e (API:1.06)
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Part ID Number: 0xa000cb3c 0x004c4752```
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validations:
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required: true
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- type: textarea
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id: third-party software
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attributes:
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label: Are you using any third-party software?
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description: Please list the software you are using with your HackRF or indicate N/A. Please list version numbers where possible.
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placeholder: GNU Radio, GQRX, etc.
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validations:
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required: true
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- type: textarea
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id: third-party software
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attributes:
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label: Are you using any third-party hardware?
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description: Please list any hardware you are using with your HackRF or indicate N/A.
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placeholder: portapack, specialized antenna, etc.
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validations:
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required: true
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