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2.5 KiB
2.5 KiB
name: Technical Support Request description: File a technical support request title: "[Tech Support]: " labels: ["technical support"] assignees:
- straithe body:
- type: markdown attributes: value: | Thank you for taking the time to fill out this technical support request form! Please note that technical support requests can expect a response time of two weeks.
- type: dropdown id: troubleshooting documentation attributes: label: Have you read the HackRF troubleshooting documentation? options: - yes - no validations: required: true
- type: textarea id: expected outcome attributes: label: What outcome were you hoping for? placeholder: Please be detailed in what you expected to happen validations: required: true
- type: textarea id: actual outcome attributes: label: What outcome actually happened? placeholder: Please be detailed in what did happen validations: required: true
- type: checkboxes id: operating systems attributes: label: What operating systems are you seeing the problem on? multiple: true options: - Linux - Windows - MacOS - other validations: required: true
- type: textarea
id: hackrf_info output
attributes:
label: What is the output of
hackrf_info
? description: Please put the output of the command in the box below or indicate N/A. placeholder:hackrf_info version: unknown libhackrf version: unknown (0.5) Found HackRF Index: 0 Serial number: 0000000000000000325866e6211d5123 Board ID Number: 2 (HackRF One) Firmware Version: git-9a1c0e4e (API:1.06) Part ID Number: 0xa000cb3c 0x004c4752
validations: required: true - type: textarea id: third-party software attributes: label: Are you using any third-party software? description: Please list the software you are using with your HackRF or indicate N/A. Please list version numbers where possible. placeholder: GNU Radio, GQRX, etc. validations: required: true
- type: textarea id: third-party software attributes: label: Are you using any third-party hardware? description: Please list any hardware you are using with your HackRF or indicate N/A. placeholder: portapack, specialized antenna, etc. validations: required: true